Monday, 19 November 2012

WIMH| My experience


What's In My Handbag is a really cool site to just sit and explore. It's basically what is says it is, looking at what is in peoples handbags. This is an interactive site so you can upload, share views on products. All in all an awesome site and now they have started to sell little kits. The first one that was available was  Korres Discovery kit. When I saw this I nearly jumped for joy, I have always wanted to try Korres but with no where near me that sells the brand, I have never had the chance. 

Now I hoped I would just enter to details, pay and it would be on it's way. Unfortunately, there was issues with my card between WIMH and my bank. I tired several times with two different cards and was having the same issue each time, so I started chatting the the help desk (there is a little interactive chat at the bottom of the screen. You can speak to a member of staff if you are having an issues). I have to say the first person I spoke to really wasn't all that helpful and basically said there wasn't anything they could do and I would just have to leave it. The second person I spoke to, Alina, was amazing. Although we couldn't sort out the issue, she was polite and I could really tell she was trying her best to help me out. I had to leave the chat but Alina said she would email me as soon as there was some progress. 

Now I am not going to lie I didn't think I would hear anything else about it but as promised, two days later I had an email from Alina saying they hadn't fixed the issue but that to thank me for my patience the were sending me the Korres kit for free (Yippeee!) 

So yes that is the end of my story. Thank you WIMH for your help. Lets hope this doesn't happen every time! 

I have included some pictures of the kit just so you can have a nosey. Unfortunately this is no longer available but there are some other awesome deals on! 



16 comments:

  1. This set looks great! Aw that was really lovely of the customer service lady to send this for free! It's nice to know that they handled things well when it all went wrong xxx

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    1. It was really nice to see some really good customer service. I think a lot of brand forget how far good customer service can get you these days! xx

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  2. That's great customer service. This looks like a cute little set! X

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    1. I was really impressed! Yeh I am looking forward to giving it all a go :) xx

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  3. What a lovely set and such good service. I hope you enjoy the Korres stuff I am a big fan of their lip butters!

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    1. Yeh that is something I have been loving from the kit! xx

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  4. Replies
    1. I am excited to try all the bits out! xx

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  5. Lucky, so jealous!

    Don't forget to check out my giveaway if you'd like!
    sophie-said.blogspot.co.uk

    xxx

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    1. It is rather lucky! more lucky than I usually am hehe xx

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  6. That was really lovely of them! And great to see some good customer service for a change :) You'll love the lip butter xo

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    1. I know, i was so shocked. After the first guy I thought I would never get it sorted. I have been loving it xx

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  7. Thats a great turn out. Korres is great but I havn't tried the lip butter, so looking forward to trying that.

    www.mintyessence.com

    xx

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  8. Wow, that's great service! I keep meaning, but forgetting, to check this site out! Xo

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  9. This site is a really great idea! I would have loved to try out Korres products xo Followed your blog and I have been loving reading through your posts, they are lovely!
    http://discountbeauty101.blogspot.com

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  10. this looks so good! i love korres lip butters :)

    from helen at thelovecatsinc.com // @thelovecatsinc

    ps. enter my new xmas giveaway to win lots of presents from lush and more! click here :)

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